Delivering Patient-Focused Care While Streamlining Operations
In an always challenging industry climate, healthcare providers must engage in a relentless quest to deliver exemplary customer service, quality care and financial performance. Delivering Lean design takes highly trained expertise, the right tools, a dedication to putting people first, and the discipline to follow through. At NBBJ, we partner closely with our clients to deliver strategic, sustainable, patient-centered solutions that transform care delivery. Our Lean experts provide solutions that streamline and improve operational efficiency while at the same time delivering exceptional patient and family experience.
We partner closely with our clients to create better processes that deliver sustained, outstanding results. Many clients hire us for process improvement independent of any design project. We are classically trained in Toyota Production System, Lean, Production Preparation Process, and Six Sigma, but we work within the preferred improvement framework of our clients.
Hover over the boxes below to read more about our Six Principles of Operational Process Improvement.
NBBJ uses a customized Lean project delivery method—which we call Process Design—to optimize resource deployment and ensure sound project management.
We engage key representatives from all disciplines to create a culture of empowerment for decision-making, based on data, deliberate analysis and streamlined systems for sharing
information. This process enables us to design for flexibility and adaptability, and to limit downstream waste related to costly renovations and rework.
The result is heightened collaboration, innovative changes in workflow and, ultimately, new approaches to space efficiencies, cost savings and improvements in patient outcomes.
Our teams have partnered with some of the leading healthcare institutions worldwide, including nine of the top 14 U.S. News & World Report Honor Roll Hospitals.
Click the case studies below to learn more about our work.
Please contact us to discuss your upcoming Operational Process Improvement project.