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Operational Process Improvement

 

SERVICES   |   PROCESS   |   CLIENTS   |   WORK   |   CONTACT

Our Services

Delivering Patient-Focused Care While Streamlining Operations

In an always challenging industry climate, healthcare providers must engage in a relentless quest to deliver exemplary customer service, quality care and financial performance. Delivering Lean design takes highly trained expertise, the right tools, a dedication to putting people first, and the discipline to follow through. At NBBJ, we partner closely with our clients to deliver strategic, sustainable, patient-centered solutions that transform care delivery. Our Lean experts provide solutions that streamline and improve operational efficiency while at the same time delivering exceptional patient and family experience.

 

We partner closely with our clients to create better processes that deliver sustained, outstanding results. Many clients hire us for process improvement independent of any design project. We are classically trained in Toyota Production System, Lean, Production Preparation Process, and Six Sigma, but we work within the preferred improvement framework of our clients.

Hover over the boxes below to read more about our Six Principles of Operational Process Improvement.

 

Put People First

Focus on Patient & Family

Break Down Barriers

Create Continuous Flows

Maximize Speed & Efficiency

Enable Future Flexibility

Our Process

NBBJ uses a customized Lean project delivery method—which we call Process Design—to optimize resource deployment and ensure sound project management.

 

We engage key representatives from all disciplines to create a culture of empowerment for decision-making, based on data, deliberate analysis and streamlined systems for sharing
information. This process enables us to design for flexibility and adaptability, and to limit downstream waste related to costly renovations and rework.

 

The result is heightened collaboration, innovative changes in workflow and, ultimately, new approaches to space efficiencies, cost savings and improvements in patient outcomes.

 

Our Clients

 

Our teams have partnered with some of the leading healthcare institutions worldwide, including nine of the top 14 U.S. News & World Report Honor Roll Hospitals.

 

​“The team was as sensitive to costs as I had to be, and together we worked to find the best and least expensive way to build this project. They kept to the schedule as best they could and never seemed to lose their cool or their sense of humor. They did a great job and should be congratulated.”

Senior Estimator, Turner Construction Company

CRAIG P. PRESTON

“This building is symbolic of everything the MGH stands for today—namely, ongoing excellence in patient care … and it aptly represents the progression of the MGH into the next century of medicine.”

President, Massachusetts General Hospital

PETER SLAVIN, M.D.

"I’ve given an awful lot of tours, and there is a resounding theme: peaceful, serene, inspiring, a real sense of healing. From a staff standpoint, the standardization—everything has a place down to how we have provided access to hearing the television, how we did the lighting—we kept the patient and the family in the center of everything we thought and did.”

System Vice President, Neurosciences, OhioHealth Riverside Methodist Hospital

CONNIE L. GALLAHER

Baltimore, MD

CHASE BREXTON HEALTH SERVICES

Portland, OR

LEGACY EMMANUEL MEDICAL CENTER

Columbus, OH

MOUNT CARMEL EAST HOSPITAL

Columbus, OH

OHIOHEALTH RIVERSIDE METHODIST HOSPITAL

Bellevue, WA

SEATTLE CHILDREN’S HOSPITAL

Seattle, WA

UNIVERSITY OF WASHINGTON MEDICAL CENTER

Bremerton, WA

CHI FRANCISCAN HEALTH: HARRISON MEDICAL CENTER

Boston, MA

MASSACHUSETTS GENERAL HOSPITAL

Columbus, OH

NATIONWIDE CHILDREN'S HOSPITAL

Everett, WA

PROVIDENCE EVERETT MEDICAL CENTER

Novi, MI

ST. JOHN PROVIDENCE PARK

Cleveland, OH

CLEVELAND CLINIC FOUNDATION

Dayton, OH

MIAMI VALLEY HOSPITAL

Miami, FL

NICKLAUS CHILDREN'S HOSPITAL

San Pedro & Torrance, CA

PROVIDENCE LITTLE COMPANY OF MARY

Seattle, WA

SWEDISH MEDICAL CENTER

Our Work

Click the case studies below to learn more about our work.

 
 

Contact

 

Please contact us to discuss your upcoming Operational Process Improvement project.