Margaret leads work that has far-reaching impact, improving building performance and ecosystem vitality now and into a changing future.
As NBBJ’s global sustainable practice leader, Margaret has devoted her career to creating healthy places that reunite people with nature. She works with teams to develop our buildings, infrastructure, neighborhoods and cities in ways that achieve human needs and desires within the framework of a thriving ecosystem, applying current and emerging best practices toward realizing a sustainable, resilient urban future.
Teri Oelrich, BSN, MBA
Teri approaches health planning from a business perspective coupled with a clinical nursing background.
Her experience provides the ability to integrate the needs of the client with the expertise of the consultants and architects. Teri’s background includes facility utilization planning, financial feasibility and cost analysis, operations analysis, and program planning with hospitals, and freestanding clinics.
Susan excels at helping healthcare providers operationalize their strategic objectives: solving process and quality issues, engaging stakeholders and integrating human experiences into operations planning and design.
With nearly three decades of healthcare experience—including 15 years as a clinician—Susan brings an enterprise-level focus to medical planning and daily operations. She not only leads planners and designers in early project phases, translating business goals into design; she also remains integrated with the team through project delivery and transition management, to ensure the facility operates at the highest levels of performance.
Kelly Griffin, LEED AP
Principal, Workplace Strategist, Architect
Every organization is unique. Kelly is convinced that their workplace should be too.
With 30 years of leading corporate workplace projects as a designer and project manager, Kelly launched NBBJ’s Workplace Strategies Group in 2014. A thoughtful facilitator, Kelly is focused on building alignment across leadership teams and learning from the “everyday experts” in each organization to craft a complete workplace experience. Fascinated by what connects us as humans, Kelly uses social science methodologies to uncover what makes each organization tick and creates strategies to ensure everyone has a great day at work.
Kris Krail, RN, MPH, NEA-BC, FACHE, PMP
Kris uses her problem-solving skills and deep knowledge of the hospital/healthcare industry to assist healthcare clients, both operationally and physically, transition safely and successfully to a newly built environment.
All of Kris’s transition projects were deemed successful based on schedule, budget and scope adherence and were also evaluated most favorable on stakeholder satisfaction. Every project was completed as planned without a gap in service and without incident or injury to patients or research collateral. Kris’s approach includes the proven strategy that the key to success is through people: the client team, the consulting team and indeed the entire workforce of the enterprise.
Tammy Felker, AIA, ACHA, RN, EDAC, LEED AP BD+C
Senior Associate, Medical Planner, Healthcare Architect
As one of the handful of nurse-architects in the country, Tammy bridges the gap between the clinical staff and healthcare design teams.
Nate Holland, MBA, BSN, RN, EDAC
Senior Associate, Director of Design Innovation, Architect
Nate focuses on the integration of sophisticated digital tools into the design process to push the limits of architectural and urban design.
Janet Susi, MBOE, BSN, RN, LSSBB, EDAC
Principal, Healthcare Planner
A Lean Six Sigma Black Belt-certified professional and registered nurse, Janet combines healthcare planning and clinical expertise with Lean methodology and organizational strategy.
Janet works to deliver flexible, efficient and patient-centered healthcare environments by applying Lean thinking at a project’s earliest stages, and by leading multi-disciplinary user groups with senior leadership and care providers. She also directs process improvement initiatives and helps providers transition into new facilities. Her operational design expertise has improved a range of inpatient and outpatient services—emergency departments, ORs, post-operational recovery, materials handling, labs, pharmacy and others—as well as ambulatory and pediatrics.
Melissa Alexander, AIA, LEED GA
Senior Associate, Architect, Urban Designer
Melissa has a passion for turning data and analysis into insights for design and planning.
She builds on her years of practice as an architect and urban designer towards the generation of creative and implementable master plan concepts, thoughtful stakeholder engagement, and rigorous data analysis. Melissa is a key nbbj digital practice leader: she leads a firm-wide team dedicated to the integration of insights from urban scale data and analysis to inform design across all scales. Additionally, she helps her team achieve and maintain design excellence in all visual representations, and champions the use of interactive websites as project deliverables.
Andrea Rufe, Assoc. AIA
Senior Associate, Director of Analytics
Andrea’s ability to assess data and project volumes in a specific market service area allows the client to make sound business decisions.
Through Space and Functional Programming, Facility Analytics, Lean Program Planning, and Medical Equipment Planning, Andrea creates scenarios that help determine the needs of the client and the patient by eliminating inefficiencies and increasing satisfaction. Her analyses of spatial relationships are used to develop the most functional layouts for paths of travel, eliminating wasted space, and increasing departmental efficiencies. In addition, as Lean and LEED make their mark in the healthcare community, Andrea’s experience has proved to be a resource of immeasurable value.
Senior Associate, Director of Healthcare Strategy
Donald has more than 30 years of experience working with healthcare institutions to develop strategies to solve issues, create value, and grow and improve business performance.
His areas of healthcare knowledge include acute care, ambulatory, post-acute, home health, behavioral health and physician sectors, as well as marketing and public affairs. His experience allows him to mitigate uncertainty for health systems leaders during the programming phase by providing analytical evidence to support decisions on forecasting, service line and program decisions, population health planning, operational design, and financial pro-forma.
Doug Grove, AIA, CKP, CLP
Senior Associate, Healthcare Planner, Process Improvement Strategist
Doug has 30 years of healthcare planning experience, with 12 years dedicated to lean process improvement in healthcare operations and design.
Doug provides workshop facilitation, process improvement education and medical planning for healthcare organizations practicing integrated care and facility design. He is a Certified Lean Leader with training from Virginia Mason Medical Center in Seattle, and Shingijutsu Global in Japan. Doug co-developed and implemented a Lean design methodology at Virginia Mason in Seattle using Production-Preparation-Process facilitation tools and Integrated Project Delivery principles. This methodology is now a key component of NBBJ’s Process Design practice.
Paula Buick, RN, CLSS
Senior Associate, Healthcare Planner, Clinician
Paula Buick is a registered nurse and healthcare planner with more than three decades of experience.
As part of NBBJ’s healthcare consultancy group, she works with the healthcare practice across the firm’s many offices. With her background as an ICU nurse at Massachusetts General Hospital, her empathy for the daily challenges of healthcare makes her a highly effective advocate for care, education and research. Her nursing experience trained her to observe, attend to details, understand potential outcomes, discriminate among vast amounts of data, and think carefully before jumping to a solution and identifying “the problem.”
Ryan Smith, MS, EDAC
Healthcare Analyst and Researcher
Ryan’s unique background combines his strengths in data, analytics and engineering with his design experience in healthcare and medicine.
Ryan's experience spans from individual clinic spaces to large health systems. Ryan earned his Master’s degree in Biomedical Engineering from Yale University, where he conducted human-centered design research projects for medical devices and healthcare products and services. Prior to joining NBBJ, he worked as a research and analytics consultant for Linksbridge, a social impact strategy consultancy, and served as the operations coordinator of an urgent care clinic which provides care for uninsured patients in Southeast Washington.
Erika Myszynski, MA
Digital Content Strategist
Erika elevates digital experiences, offering a hybrid of technical and creative oversight and content management.
Erika’s body of work includes marketing proposals, dynamic presentations, web deliverables, photography and video. She enhances digital expectations through content strategies that are intune with client demands to be tech-forward and digitally efficient in decision-making processes. She encourages compelling solutions to documenting the planning process, cultivating opportunities of impact.
Mike Atherton, MA
Digital Design Strategist
Michael designs interactive websites and digital tools, thoughtfully considering the user interfaces.
Tom Gates, MBA
Senior Associate, Director of Consulting
Tom is an accomplished senior executive specializing in strategic planning, leading major business and change initiatives. He is focused on producing positive results.
Tom works closely with Boards, CEOs, leaders, and staff to grow and fulfill NBBJ Consulting’s vision and mission. He believes in the greatness of people and organizations, connecting true customer needs, confronting tough realities, and maximizing great ideas, while effectively balancing cost, risk, and effort.
Cody Aarons, RN, BSN, MCP
Healthcare Planner, Clinician
Cody provides a non-traditional approach to healthcare planning with a unique blend of clinical, planning and design skills.
Cody has a range of clinical nursing experience from world-renowned medical centers to small community hospitals, offering an intimate understanding of patient care. With his skills in analytics and design from a Master’s in City and Regional Planning, Cody views each project as an opportunity to provide comprehensive insight with a clinician’s perspective. He is focused on enhancing operational efficiencies and facilitating process improvement with the ultimate goal of providing the best care for every patient.
Chris Vishey, MBA
Senior Healthcare Consultant
Chris has 11 years of experience in strategic facility planning, financial analytics, operational modeling, forecasting and testing creative solutions, making him a key resource for design teams.
In the ever changing and complex world of healthcare, Chris transparently communicates how healthcare systems can plan today to maximize long-term asset performance while meeting current and future patient needs.
Peter Alspach, PE, LEED AP
Senior Associate, Director of Design Performance
As a mechanical engineer, building physicist and façade engineer, Peter leverages a unique skill set to develop holistic sustainable façade and formal solutions to the built environment.
As the firmwide design performance and sustainability leader, Peter focuses on finding creative solutions to meet his client’s needs, with an early project focus on active listening and client engagement. Peter mines his diverse project history to create new multi-disciplinary integrated design solutions that do not rely on the repetition of conventional strategies of the past. Over his 26 year career, Peter has become a nationally a recognized leader in building physics, energy simulation and sustainable design optimization contributing to a myriad of awarded projects.
Mohamed Kangasani, MS, LSSGB
Healthcare Process Engineer
Mohamed brings a wide range of professional experience in optimizing processes using lean, data visualization, operational modeling and discrete event simulation in Healthcare and Manufacturing sector.
Mohamed utilizes the data driven approach to enhance the process improvement initiatives in conjunction with the facility planning. He strategically applies Industrial engineering and Design thinking tools across complex projects providing quantifiable business value. Prior joining NBBJ, Mohamed worked as a Research Project Associate for a medical center undertaking projects including re-layout of laboratories, improving flow of material and reducing staff footprint. He has also worked as a Project Trainee with the world’s largest construction equipment manufacturer assisting team with operational and lean six sigma initiatives. Mohamed earned his Master’s degree in Industrial and Systems Engineering from SUNY Binghamton University and his Bachelor’s degree in Mechanical Engineering from Anna University.
Samuel is a results driven Organizational Development and Change Management specialist with 15 years of experience in a diverse group of high profile industries.
Samuel has devised and delivered change plans for projects and initiatives ranging from $200K - $1.5B. Those plans also include technology implementations, restructures, purpose and culture, new business operating models and flexible workplace transitions. His proven success in helping over 300 teams drive greater effectiveness utilizing breakthrough thinking and experiential employee interventions is unprecedented. Samuel is also known for his high energy and adaptability in working with diverse audiences, cultures and industries that include Airlines, Banking, Insurance, Fast Moving Consumer Goods, Biotechnology and Construction.