SPAULDING REHABILITATION HOSPITAL

Boston, MA

In a Time of Crisis, Caring on Day One

How Spaulding Hospital moved seamlessly into a new hospital—even as they treated victims of the Boston Marathon bombing.

 
 
SERVICES PROVIDED

Project Set-Up • Clinical Process Redesign • Move Logistics • Risk Management

 

Challenge

To modernize operations, Spaulding Rehabilitation Hospital, a nationally acclaimed acute rehabilitation hospital in Boston, decided to relocate its entire organization two miles away to a new facility that required a fundamentally different treatment model. New clinical and support processes were required to fully operationalize a design created to enhance the staff and patient experience, increase safety and improve collaboration.

Process

A customized suite of NBBJ transition services emphasized orientation and training for more than 1,000 personnel, including a general orientation program, clinical orientation program, building tour, scavenger hunt, training on new equipment and new IT communication systems and a just-in-time component that assured all staff had the information they needed to care for patients the day the doors opened.

Outcome

A customized suite of NBBJ transition services emphasized orientation and training for more than 1,000 personnel, including a general orientation program, clinical orientation program, building tour, scavenger hunt, training on new equipment and new IT communication systems and a just-in-time component that assured all staff had the information they needed to care for patients the day the doors opened.

100%

Of SRH survey respondents agree that they “made a wise decision in seeking the assistance of a professional healthcare transition planner”

 

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