CHASE BREXTON HEALTH SERVICES

Baltimore, MD

Five Meetings to Transformation

Using 3D Simulations to Choose Between Care Models with Certainty

 
 
SERVICES PROVIDED

Facility Assessment • Feasibility Studies • Needs Assessment • Population Health Planning / Operations • Post-Occupancy Evaluation • Transition Services • Architecture and Design

 

Challenge

Chase Brexton Health Services, a full-service Federally Qualified Health Center primary care clinic based in Baltimore, serves about 24,000 clients each year. As demand grew, Chase Brexton purchased a new headquarters location—a Beaux-Arts former insurance building—and enlisted NBBJ to design it. This new clinical headquarters required a complete rethinking of how they provided care.

Process

Using Lean techniques and simulation programs, NBBJ healthcare consultants engaged staff to create an entirely new way of working with patients and families. Across the duration of five process design workshops, NBBJ helped the Chase Brexton staff analyze their current state, improve process flows and optimize programming. Full-scale rapid prototyping was leveraged to test patient scenarios in Flex-Sim HC and observe people performing various tasks in different space configurations. This data allowed the identification of process holdups across care delivery approaches and space configurations.

Outcome

Using Lean techniques and simulation programs, NBBJ healthcare consultants engaged staff to create an entirely new way of working with patients and families. Across the duration of five process design workshops, NBBJ helped the Chase Brexton staff analyze their current state, improve process flows and optimize programming. Full-scale rapid prototyping was leveraged to test patient scenarios in Flex-Sim HC and observe people performing various tasks in different space configurations. This data allowed the identification of process holdups across care delivery approaches and space configurations.

6.7%

Increase in patients’ ability to obtain appointments following medical center re-location.

 

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