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CEDARS-SINAI MEDICAL CENTER AHSP

Los Angeles, CA

Change of Heart

Operationalizing a building co-locating multiple institutes and the Operating Room, Interventional Radiology, and Cath Lab is not a trivial task. Cedars-Sinai called on NBBJ to understand gaps in operational readiness and facilitated the change.

 
 
SERVICES PROVIDED

Change Management • Live Simulation • Operations Improvement • Operational Plan

 

Challenge

Co-locating Operating Room, Interventional Radiology, and Catheterization Lab onto a single Procedure Floor with shared resources means changing hearts and minds – bringing together multiple cultures with their own processes, preferences, and habits. The medical center was also concerned that the Procedure Center, Heart and Neuro Institute, and the Patient Services Center did not consider changing operational plans to align with the new environment.

Process

NBBJ started with analyzing the organizational design of each part of the interventional platform that’s coming together. Through table top exercises and compelling data visualization, NBBJ was able to help the care team identify changes needed to each organization’s operating model and develop a shared set of operational procedures and norms. Through the exercise, the team also facilitated the redesign of the Pre-Procedure Testing Program to increase throughput and enhance patient experience. Prior to occupancy, NBBJ facilitate live simulation of the operations to stress test the redesigned operating model of the Procedure Floor and various flows through the pavilion.

Outcome

NBBJ started with analyzing the organizational design of each part of the interventional platform that’s coming together. Through table top exercises and compelling data visualization, NBBJ was able to help the care team identify changes needed to each organization’s operating model and develop a shared set of operational procedures and norms. Through the exercise, the team also facilitated the redesign of the Pre-Procedure Testing Program to increase throughput and enhance patient experience. Prior to occupancy, NBBJ facilitate live simulation of the operations to stress test the redesigned operating model of the Procedure Floor and various flows through the pavilion.

 

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